Refund Policy

At KneesAndToe, we want you to be completely satisfied with your purchase. If you are not, we offer refunds under the following conditions:

1. Eligibility for Refunds

  • Refunds are available for products returned within 30 days of delivery.

  • Items must be unused, undamaged, and in their original packaging.

  • Certain items cannot be refunded, such as [sale items, personalized or custom products—adjust as needed].

2. How to Request a Refund

  1. Contact our customer service at [Insert Email] with your order number and reason for the refund.

  2. Our team will provide instructions and a Return Authorization if eligible.

  3. Ship the item back using a trackable shipping method.

3. Refund Processing

  • Once we receive and inspect your return, we will notify you of approval or rejection.

  • Approved refunds will be issued to the original payment method within 7–10 business days.

  • Shipping costs are non-refundable, except if the refund is due to our error (e.g., wrong or defective item).

4. Damaged or Incorrect Items

  • If your order arrives damaged or incorrect, please contact us within 7 days of delivery.

  • We will provide a full refund or replacement, including any shipping costs.