Return policy

At KneesAndToe, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.

1. Returns Eligibility

  • Items must be returned within 30 days of delivery.

  • Products must be unused, in their original packaging, and in the same condition as received.

  • Certain items cannot be returned, including [sale items, personalized/custom products—adjust as needed].

2. How to Initiate a Return

  1. Contact our customer service at [Insert Email] with your order number and reason for the return.

  2. Our team will provide instructions and a Return Authorization if eligible.

  3. Ship the item back to us using a trackable shipping method.

3. Refunds

  • Once we receive and inspect your return, we will notify you of the approval or rejection.

  • Approved returns will be refunded to the original payment method within 7–10 business days.

  • Shipping costs are non-refundable, except if the return is due to our error.

4. Exchanges

  • If you wish to exchange an item, contact us to check availability.

  • Exchanges are processed as a new order, and any price differences will be applied accordingly.

5. Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, please contact us within 7 days of delivery.

  • We will provide a replacement or full refund, including shipping costs